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Holiday Schedule Notice
by Sherry O'Konek - Wednesday, November 19, 2014, 02:32 PM
Happy Holidays!!

SCETV and SCCJA operate with minimal staff during the Thanksgiving holiday - Nov 27-28 - and the holiday weeks of Dec 22-Jan 1. Due to agency holiday hours and minimal staff coverage, access to customer assistance for SCCJA Online courses may be limited over the Thanksgiving holiday and between the dates of Dec 22 and Jan 1.

If you know that any of your certifications for DMT, RADAR, LIDAR or SFSTs are scheduled to expire before Jan 2, 2014, we strongly encourage you to complete those recertification(s) online at prior to 5pm on Dec 19. If your schedule doesn't allow for that then, at the very least, be sure to login to the online course site prior to 5pm on Dec 19 to verify that your login information is accurate and that you are enrolled in, and have access to, any course(s) in which you need to recertify before the end of the year. Customer service staff at CJA and ETV will periodically check emails and voice mails throughout the holidays and will do our best to assist you but we cannot guarantee our response time.

All of the enrollment instructions and enrollment key codes for all CJA online courses are located in the SCCJA Online Course Resources page on the ETVLearnOnline Moodle site Everyone currently enrolled in any CJA online course has access to this page. The link to the resources page is listed with your other course links in the blue "My Courses" block on the upper left-hand side of the page immediately after you login.

Login issues may require assistance from customer support staff. Between Dec 22 and Jan 1 be sure to either call 1-888-761-8132 or email to request assistance. Email is the preferred method of contact but we will check voice messages periodically throughout the holidays as well. If you do need to contact us, please be sure to include in your message:

. Your name
. Agency
. email
. Contact phone number
. The course(s) you are trying to access
. And finally, a description of the type of assistance you need

Please be sure to pass this on to your fellow officers and call ETV customer support at 1-888-761-8132 or the SCCJA Media Support Unit at 1-803-896-7777 if you have any questions regarding this notice.

From all of us at CJA and ETV we wish you Safe and Happy Holidays!!

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  • 02:32 PM,Nov 19
    Sherry O'Konek
    Holiday Schedule Notice more...
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